Refund Policy

All subscription payments are processed by Paddle.com Market Limited, which acts as the Merchant of Record for our Service. Paddle issues invoices, collects applicable taxes, and executes refunds on our behalf. Approved refunds are returned to the original payment method through Paddle and may take 5–10 business days to appear, depending on your bank or card issuer.

Monthly plans are billed each month in advance. You can cancel at any time from your account settings; cancellation stops the next renewal and you keep access until the end of the current billing period.

We generally do not offer refunds for partial months of a monthly subscription. If you were charged in error, experienced a significant Service outage, or believe you are eligible for a refund under applicable consumer law, contact us within 14 days of the charge and we will review your request in good faith.

Annual plans are billed once per year in advance at a discounted rate. You may request a full refund within 14 days of the initial annual purchase if you have not made substantial use of the Service. After the 14-day window, annual subscriptions are non-refundable, but you can cancel auto-renewal at any time and continue to use the Service until the end of the paid period.

If you upgraded from monthly to annual within a billing cycle, the 14-day window applies from the date of the annual charge.

To request a refund, email billing@sellpilotal.app from the address associated with your account and include:

• Your account email and organization name.
• The Paddle invoice number or transaction ID (from your receipt email).
• The reason for the refund request.

We aim to respond within 3 business days. If approved, Paddle will process the refund to your original payment method.

You can cancel your subscription at any time from Settings → Billing & Plans inside the app. Cancellation:

• Stops all future renewals immediately.
• Preserves access to paid features until the end of the current billing period.
• Does not automatically delete your account or data — you can reactivate later.

To permanently delete your account and data after canceling, use the account deletion option in Settings or email privacy@sellpilotal.app.

• Charges older than the applicable refund window above.
• Accounts terminated for violations of our Terms of Service.
• Add-ons, one-time fees, or usage-based charges that have already been consumed.
• Downgrades within a billing period (no prorated refund; the change applies at the next renewal).

If you have a billing concern, please contact us first — we can almost always resolve issues faster than a bank dispute. Initiating a chargeback without first contacting us may result in suspension of your account pending resolution.

Billing and refund questions: billing@sellpilotal.app. General support: support@sellpilotal.app.